We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to jesnaturale@gmail.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced.

For any undamaged product and unused products, simply return it with its included accessories and packaging along with the original receipt within 10 days of the date you received the product, and we will exchange it or offer a refund based upon original payment method.